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About the Role

Abnormal AI is looking for a Professional Services Consultant to join the Self-Serve Professional Services team. We’re looking for candidates based on the West Coast to best support the needs of this role and our customers. The Self-Serve team owns the post-sales technical deployment for our smaller, lower-touch accounts from our Mid-Market/Commercial book of business that move through implementation on a fast, largely asynchronous motion rather than a scheduled, high-touch consulting engagement. This role will carry a large, high-turnover portfolio of concurrent deployments and are expected to bring customers to full value in days, not weeks, against a 12-day time-to-value target. Drawing on your knowledge of enterprise mail flow and email security, you’ll guide customers through activation, troubleshoot the harder technical cases that come up, and keep dozens of accounts moving at once. The ideal candidate is energized by real speed and real scale, and thrives in an environment where things move fast and nothing stays still for long.

What you will do

• Drive fast time-to-value at scale. Own a large, high-turnover portfolio of self-serve deployments and get each customer to an activated, value-realizing state quickly, consistently meeting the 12-day self-serve time-to-value target.
• Run an efficient, largely asynchronous deployment motion. Manage go-live intake, activation, and follow-up primarily through structured, templated communication and self-service enablement (guides, Abnormal Academy, portal) rather than one-off scheduled calls, while also being able to pivot to occasional one-off calls that will not be as structured or scripted.
• Monitor and triage deployment health daily. Sweep open deployments, classify them (not activated / partially deployed / ready to close), and prioritize the accounts that need attention today across a high-volume book.
• Troubleshoot common deployment blockers. Use internal runbooks, and escalate non-standard technical or relationship issues to Senior PS Consultants, Support, or Engineering with clear context.
• Guide customers to full value. Help customers activate every product they’ve purchased (Inbound Email Security (IES), Account Takeover Protection (ATO), AI Security Mailbox (AISM), Email Productivity, and other add-ons) across Microsoft 365 and Google Workspace, and adopt best practices that get them the most from the platform.
• Proactively manage risk. Spot blockers and coverage gaps early and escalate to keep deployments moving.
• Work cross-functionally and transparently. Keep the account team aligned on status, risks, and next steps for every account you touch.
• Raise the bar on quality and CSAT. Uphold Abnormal’s quality standards and help strengthen the Professional Services customer-satisfaction program.

Must Haves

• Genuinely curious about a customer’s underlying needs (not just what they literally ask for), and able to prioritize clearly and communicate transparently when customer demands compete.
• Skilled in deploying and managing SaaS products across a large portfolio of customer environments, spanning cloud platforms such as Azure and Google Cloud.
• Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
• Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information; and including the ability to make complex technical steps clear and actionable for non-technical customers in writing.
• Proven ability to manage a large, high-turnover volume of concurrent projects, prioritize ruthlessly, and consistently hit fast deadlines.
• Experience using AI tools to templatize repeatable work and free up your judgment for the deployments that actually need it.
• 2+ years in technical support or Professional Services consulting, delivering enterprise-grade, cybersecurity-related SaaS platforms in a high-growth environment.

Nice to Have

• Experience in a high-volume, digital, or tech-touch delivery model (as opposed to a purely high-touch consulting model).
• Comfort working directly in Salesforce/CRM and customer-success platforms (e.g., Gainsight) to track and prioritize a deployment queue.
• Knowledge of API use and integration processes to connect Abnormal with other tools in a customer’s tech stack.
• BS degree in Computer Science, Information Systems, or a related field.

#LI-EM3

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.

In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$84,200—$121,000 USD

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI’s policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Lucidworks is leading digital transformation for some of the world’s biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks’ suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!

About the Role

As a Search Engineer on our Technical Support team, you’ll be a trusted technical partner to our customers, helping them get the most out of Lucidworks Fusion and resolving the issues that stand between them and a great search experience. You’ll work hand-in-hand with Engineering and Customer Success to run down product defects, performance issues, and feature requests, and you’ll help shape the product by surfacing what you’re hearing from the field.

This role rewards sharp problem-solving, careful attention to detail, and a genuine understanding of search technology. You’ll move comfortably between deeply technical conversations and plain-language explanations for non-technical stakeholders, and you’ll bring real empathy to every interaction, because behind every ticket is a person trying to get their job done.

This role provides primary support to our U.S. government customers, so it does come with a citizenship requirement below. It’s fully remote and will stay that way. We’re ideally looking for someone based on the West Coast or who is comfortable working hours aligned with the Pacific time zone.

What you’ll do

• Field incoming questions and help customers configure Lucidworks Fusion and its components, and understand how to get the most from the product’s features

• Troubleshoot complex search issues across Lucene, Solr, and related distributed systems

• Write clear, reusable knowledge base articles that help the broader customer base solve similar issues on their own

• Spot opportunities to bring customers additional value through follow-on products and services

• Relay high-value use cases and customer feedback to Product and Engineering so it shapes what we build next

• Collaborate across teams to diagnose and resolve critical, high-stakes issues

• Participate in a 24/7/365 on-call rotation, including weekends and holidays

What we’re looking for

• U.S. citizenship, required due to government contracts

• 2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g., Elasticsearch, OpenSearch)

• 3+ years of professional experience in a customer-facing, level 2–3 technical support role

• A bachelor’s degree or higher in Engineering or Computer Science, preferred

• Experience working in a technical support CRM (Salesforce, Zendesk, or similar)

• Clear, confident written and verbal communication with customers over email and phone

• Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby

• Comfort on Unix/Linux systems: command-line navigation, file permissions, system logs, scripting, and basic networking

• Working proficiency with Kubernetes and containerized deployments

Bonus points for:

• Exposure to related open-source projects or other commercial search technologies

• Experience in enterprise search, e-commerce, or business intelligence

• Familiarity with machine learning, data science, or Gen AI concepts (embeddings, vector search, RAG)

• Hands-on experience with a public cloud platform (AWS, Azure, or GCP)

• Startup experience

Our Stack

• Apache Lucene/Solr, ZooKeeper, Spark, Kafka, Ray, Helm

• Java, Python, Linux, Kubernetes, Docker, GitHub, Grafana

• Zendesk, Jira

$88,000 - $121,000 a year

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:

We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

(Remote, US East Coast, Series B DevTools SaaS, synthetic monitoring)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: end-to-end tests and synthetic monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. In 2024 we raised $20M in Series B funding from Balderton, CRV and Accel.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software.

That’s where you come in. This role starts where the sale ends. You will onboard new customers, train their engineering teams, and stay close to those accounts as their use of Checkly grows. You are the technical counterpart in the account, and you run your own customer meetings.

What you’ll do

We’re looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign.

• You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems.

• You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production.

• You will run workshops and trainings for customer engineering teams.

• You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team.

• You will run your own customer meetings, from technical deep dives to account check-ins.

• You will contribute to technical documentation and internal playbooks as you learn what works.

• You will speak with customers directly and share your learnings with Product Engineering and Marketing.

What you should have

• Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work.

• Hands-on experience with monitoring, observability, or automated testing.

• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).

• Ability to use AI tools to accelerate customer-facing work: researching a customer’s stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.

• Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly.

• Excellent spoken and written English skills

• Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.

• Based on the US East Coast, in Eastern Time (ET).

• Able to travel occasionally to customers.

• Startup experience is helpful, but not required.

Why us?

• Transparent salary (more info below)

• Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.

• Stock options

• Flexible paid vacation

• Paid sick leave & up to 14 weeks of paid parental leave

• US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(K) and more

• Annual company on-site

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, there’s a 70% base salary - 30% commission split. The range is

• $107k-$155k OTE for someone in the US.

• $134k-$185k OTE for someone in US Tier 1 locations like NYC, Boston.

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. You will understand our products and services in detail and speak credibly with industry experts. In addition, you will be required to immerse yourselves within the sports betting industry and to understand all technological and regulatory developments.

This candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term you will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.

Main Responsibilities:

• Develop a deep understanding of our clients’ organizations and build strong relationships with multiple contacts in their business.
• Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
• Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
• Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
• Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
• Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director
• Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
• Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide
• Responsible for formalizing, maintaining and analyzing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.
• Own the management of customer and contract data within the CRM system, ensuring accuracy in revenue forecasting and delivering clear, impactful reports to the wider business.

WHAT YOU’LL BRING:

• Ideally has experience with sports betting or sports technology related industries
• A minimum of 3 years proven success in a B2B commercial role
• Experience contributing to the end-to-end sales process for high-value deals and strategic customers
• Strong communication skills both written & verbal
• Proven creative problem-solving approach and strong analytical skills
• Highly organized and data-driven with excellent attention to detail
• High level of technical proficiency at Excel/Salesforce or other CRM systems
• A willingness to travel internationally (sometimes at short notice)
• Passion & interest in sports and/or sports betting

This role offers an annualized salary of $100,000 - $120,000, plus variable compensation, and includes eligibility for Genius Sports Group’s benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

HubSpot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full...

As a Customer Success Manager, Scaled Accounts you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work to identify and scale customers to drive growth within a segment of over 1,000 customers. Your focus will be leveraging tools and technology to identify expansion and growth opportunities within the scaled book of business. In this role, you will be proactive, set benchmarks and milestones, present business reviews, advocate for product solutions, review product usage, discuss feedback, and make suggestions to improve the overall customer experience.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

In this role, you will be responsible for:

• Work in a pooled specialized team within the Scaled segment to drive growth and expansion through cross-sells and upsells
• Bring an AI-forward mindset to the role, including adopting AI-powered tools to scale account coverage, surface insights, and streamline workflows, while modeling for your customers how AI can support their business goals.
• Scale high-growth accounts to higher-touch models
• Identify customer business changes (acquisitions, recent funding, mergers) to uncover expansion opportunities
• Use data to identify customer usage trends within your book of business
• Become an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers
• Creating advocates, drive brand loyalty and customer satisfaction
• Work closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and act on feedback to drive collaboration and adoption.
• Bringing an AI forward mindset to the role including adopting AI powered tools to scale account coverage, surface insights, and streamline workflows, while modeling for your portfolio how AI can be applied to their own business goals.

About you

• 2+ years of customer success or account management experience, preferably in the Fintech space
• Previous Sales role or quota-carrying sales-adjacent experience is a plus
• Demonstrated, hands-on use of AI tools in your day-to-day work to streamline workflows
• Experienced with a one-to-many model with a high-volume ticketing queue
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytics reporting, and CSM tool experience is a plus
• Strong understanding of the fintech industry and our products/services
• Exceptional communication and interpersonal skills
• Highly organized with excellent oral and written communication skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to build compelling value-driven client facing presentations
• Ability to gather complex requirements and work with a team to design a solution
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
• Thorough knowledge of basic accounting procedures and principles. CPA/Accounting experience preferred.
• Relevant accounting certification (part or fully qualified), including but not limited to CPA, ACA, ACCA, or CIMA
• Thorough knowledge of basic accounting procedures and principles is a bonus

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $77,600 - $97,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $85,360 - $106,700 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

About Us:

SES AI Corp. (NYSE: SES) is dedicated to accelerating the world’s energy transition through groundbreaking material discovery and advanced battery management. We are at the forefront of revolutionizing battery creation, pioneering the integration of cutting-edge machine learning into our research and development. Our AI-enhanced, high-energy-density and high-power-density Li-Metal and Li-ion batteries are unique; they are the first in the world to utilize electrolyte materials discovered by AI. This powerful combination of “AI for science” and material engineering enables batteries that can be used across various applications, including transportation (land and air), energy storage, robotics, and drones.

To learn more about us, please visit: www.ses.ai

What We Offer:

• A highly competitive salary and robust benefits package, including comprehensive health coverage and an attractive equity/stock options program within our NYSE-listed company.
• The opportunity to contribute directly to a meaningful scientific project—accelerating the global energy transition—with a clear and broad public impact.
• Work in a dynamic, collaborative, and innovative environment at the intersection of AI and material science, driving the next generation of battery technology.
• Significant opportunities for professional growth and career development as you work alongside leading experts in AI, R&D, and engineering.
• Access to state-of-the-art facilities and proprietary technologies are used to discover and deploy AI-enhanced battery solutions.

What we Need:

We are seeking a Field Application Engineer (FAE) to lead field deployment, technical support, and after-sales service for advanced battery and energy-storage systems.

The successful candidate will support customers through onsite service, phone-based technical assistance, and remote troubleshooting. Responsibilities include system installation, commissioning, maintenance, issue resolution, and performance monitoring. This role requires hands-on experience with both hardware and software and the ability to diagnose system-level issues involving batteries, battery management systems (BMS), power electronics, communication networks, and cloud- or edge-based software.

The candidate will work closely with customers, engineering teams, manufacturing partners, and business-development teams. Occasional after-hours support and domestic travel will be required based on customer and project needs.

Essential Duties and Responsibilities:

• Serve as the primary technical contact for customers and answer product-related questions by phone, email, and remote-support tools.
• Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
• Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
• Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
• Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
• Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
• Provide occasional after-hours support and travel domestically to customer and project sites as required.

Required Qualifications :

• Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
• Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
• Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
• Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
• Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
• Knowledge of battery safety, electrical safety, and applicable industry standards.

The salary range for this position as required under applicable pay transparency laws.

Salary Range

$90,000—$120,000 USD

As a Customer Success Manager, Scaled Accounts you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work to identify and scale customers to drive growth within a segment of over 1,000 customers. Your focus will be leveraging tools and technology to identify expansion and growth opportunities within the scaled book of business. In this role, you will be proactive, set benchmarks and milestones, present business reviews, advocate for product solutions, review product usage, discuss feedback, and make suggestions to improve the overall customer experience.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

In this role, you will be responsible for:

• Work in a pooled specialized team within the Scaled segment to drive growth and expansion through cross-sells and upsells
• Bring an AI-forward mindset to the role, including adopting AI-powered tools to scale account coverage, surface insights, and streamline workflows, while modeling for your customers how AI can support their business goals.
• Scale high-growth accounts to higher-touch models
• Identify customer business changes (acquisitions, recent funding, mergers) to uncover expansion opportunities
• Use data to identify customer usage trends within your book of business
• Become an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers
• Creating advocates, drive brand loyalty and customer satisfaction
• Work closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and act on feedback to drive collaboration and adoption.
• Bringing an AI forward mindset to the role including adopting AI powered tools to scale account coverage, surface insights, and streamline workflows, while modeling for your portfolio how AI can be applied to their own business goals.

About you

• 2+ years of customer success or account management experience, preferably in the Fintech space
• Previous Sales role or quota-carrying sales-adjacent experience is a plus
• Demonstrated, hands-on use of AI tools in your day-to-day work to streamline workflows
• Experienced with a one-to-many model with a high-volume ticketing queue
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytics reporting, and CSM tool experience is a plus
• Strong understanding of the fintech industry and our products/services
• Exceptional communication and interpersonal skills
• Highly organized with excellent oral and written communication skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to build compelling value-driven client facing presentations
• Ability to gather complex requirements and work with a team to design a solution
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
• Thorough knowledge of basic accounting procedures and principles. CPA/Accounting experience preferred.
• Relevant accounting certification (part or fully qualified), including but not limited to CPA, ACA, ACCA, or CIMA
• Thorough knowledge of basic accounting procedures and principles is a bonus

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $77,600 - $97,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $85,360 - $106,700 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

Purpose: To engage, retain, and grow small to mid-tier healthcare practices using AI-driven, low-touch engagement strategies. Responsibilities: Scaled Engagement & Product Adoption Model: Execute and optimize growth, retention, and feature-adoption...

What Makes Cloudbeds UniqueAt Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties...

Role Title: Computer User Support SpecialistsRole Type: ContractorLocation: Remotemicro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project.

Headquarters: US-Florida
URL: https://iti-digital.com/

Role Overview

ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across our DXP platform and managed destination websites. This portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role.

This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. In addition to direct account responsibilities, this role contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position.

Preferred Background

The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include one or more of the following:

• Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity

• Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective

• Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations

• An understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes

• A genuine understanding of how these organizations operate — and the ability to translate that understanding into thoughtful, consultative account management — will be a distinguishing quality in this role

Key Responsibilities

1. Sales-to-CS Handoff & CRM Stewardship

This area of responsibility focuses on ensuring a smooth transition from Sales and maintaining accurate data across client management systems.

• Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed

• Manage the client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks

• Lead periodic reviews of the client management platform database to ensure accuracy, clean segmentation, and up-to-date client records

• Serve as the primary CS point of contact for platform questions, configuration updates, and vendor best practices

2. New Client Onboarding Ownership

The Client Success Manager is responsible for guiding new clients through a structured, milestone-driven onboarding process across our DXP platform and managed destination websites.

• Conduct welcome calls and kickoff meetings, drawing on destination industry experience to establish meaningful rapport with clients

• Clarify package scope, delivery timelines, and client-side resource commitments in accessible, straightforward terms

• Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively

• Provide product demonstrations tailored to client use cases, connecting features to real workflows relevant to the client's organization type

• Deliver a formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement

3. Subscription Engagement & Product Adoption Strategy & Support

This area of responsibility centers on developing and sustaining strong client relationships throughout the subscription period, with a focus on long-term engagement and product adoption.

• Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations across their full subscription terms

• Conduct regular check-in cadences calibrated to client tier and account health

• Apply relevant industry knowledge to connect product features to client outcomes, including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI

• Identify expansion opportunities within existing accounts and hand off to the Sales team for follow-through

• Proactively identify accounts showing signs of declining usage or key contact changes, and respond with appropriate education or outreach

• Share relevant case studies, benchmark data, and best practices from across the ITI Digital client base to support adoption

• Serve as an internal advocate for clients during product development discussions, translating sector-specific feedback into actionable product input

4. Client Health Monitoring & Risk Management

The Client Success Manager is expected to maintain a consistent, informed view of account health, identifying and addressing risks before they affect client satisfaction or retention.

• Maintain health scores in the client management platform using usage data, survey results, support ticket patterns, and relationship signals

• Conduct structured health-check conversations at defined intervals, especially during leadership transitions at client organizations

• Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close the feedback loop with clients

• Classify at-risk accounts on early indicators — passive satisfaction, declining usage, key contact changes, budget or procurement signals, and client unresponsiveness — not solely on expressed dissatisfaction, and maintain a documented save plan for each

• Log client-reported technical issues and escalate for triage and engineering assignment

• Escalate at-risk accounts to leadership with a clear situation summary, documented save plan, and recommended course of action well ahead of the renewal date

 5. Renewal Management

Renewal management is a primary accountability of the Client Success Manager. This role carries direct responsibility for retained revenue across the assigned portfolio.

• Maintain a current, accurate renewal pipeline with visibility into upcoming contract end dates

• Initiate renewal conversations well in advance of contract end; identify and address concerns early to avoid late-stage risk

• Apply approved concession parameters for renewal negotiations; escalate any offer outside those boundaries prior to client communication

• Prepare renewal contracts (with admin support); track signature status and follow up as needed

• Escalate contract, pricing, or invoicing concerns to leadership with full account context and a recommended course of action

6. Team Collaboration, Coaching & Continuous Improvement

The Client Success Manager works closely with a small team of Client Success Specialists, providing day-to-day guidance, sharing best practices, and helping to ensure consistent quality across the team's client interactions.

• Provide day-to-day direction and support to Client Success Specialists, including guidance on client communication, issue resolution, and account management best practices

• Serve as a resource for the Specialists when navigating complex client situations, escalations, or unfamiliar account types

• Partner with Implementation, Technical Support, and relevant internal teams to resolve client issues that fall outside standard support workflows

• Contribute to the development and refinement of onboarding and adoption playbooks, drawing on direct client experience across the full portfolio

• Contribute relevant sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning

• Uphold consistent standards in client communication, documentation, and CRM data management, and support the Specialists in doing the same

Ideal Candidate Profile

The following characteristics describe the professional qualities ITI Digital is seeking in this role:

• Dependable — consistently reliable in following through on commitments to clients and colleagues

• Collaborative — willing to share knowledge and provide informal guidance to colleagues in a team-oriented environment

• Consultative — approaches client relationships with careful listening and thoughtful problem-solving

• Sector-fluent — familiar with the operational and planning cycles of DMOs, government agencies, and economic development organizations, including board governance, grant budgets, and public accountability structures

• Tech-curious — interested in SaaS and digital platforms, with a willingness to develop fluency in new tools

• Detail-oriented — attentive to the accuracy and thoroughness required in CRM management, milestone tracking, and contract administration

• Adaptable — comfortable navigating shifting priorities in a growing organization

• Autonomous — able to exercise sound independent judgment while knowing when to involve leadership

• Composed under pressure — maintains professionalism and perspective in a fast-paced, evolving environment

Position Details

• Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Reliable computer and internet connection required. Candidates located in the US Eastern or Central Time Zone are preferred.

• Work Schedule: Full-time exempt position. Standard hours: 8:00 am–5:00 pm EST. Minimum 40 hours per week. Additional time may be required based on business needs.

• Employment Type: Contract-to-hire 1099, with a 90-day evaluation period. Successful completion converts to Full-Time W2 with benefits.

• Compensation: Commensurate with experience. Compensation is determined based on factors including relevant experience, demonstrated qualifications, and geographic location.

• Reports To: VP, Digital Strategy

• Platform Communication/Systems: Slack, Zoom, Google Meet, and CRM/project management tools, such as Vitally CS, HubSpot, Asana, JIRA, and Freshdesk.

ITI Digital is an equal opportunity employer.

 

To apply: https://weworkremotely.com/remote-jobs/iti-digital-saas-client-success-manager

Client Success Manager, Pharma

Location: Remote

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.

About the Role

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A  detail-oriented, self-motivated, “can-do” personality is essential.

• Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop, iterate, and launch client content.  Monitor, measure, and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Location: This role is Remote in the U.S.

What We’re Looking For

We’re excited to meet candidates who have many of the following qualifications:

• 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
• Understanding of the pharmaceutical regulatory review process
• Client-facing experience required
• Excellent written and verbal communication
• Success working independently and being personally accountable for assigned client accounts
• Highly organized, able to coordinate large amounts of information across multiple projects
• Enthusiasm to help physicians and improve the US healthcare system

Compensation

The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Quarterly bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

Benefits

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)

Why You’ll Love Working Here

At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
• Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
• Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.
• Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.
• Bring your authentic self. We’re committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.

Our Hiring Process & AI Tools

Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.

Equal Employment Opportunity

Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.

Client Success Manager, Pharma

Location: Remote

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.

About the Role

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A  detail-oriented, self-motivated, “can-do” personality is essential.

• Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop, iterate, and launch client content.  Monitor, measure, and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Location: This role is Remote in the U.S.

What We’re Looking For

We’re excited to meet candidates who have many of the following qualifications:

• 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
• Understanding of the pharmaceutical regulatory review process
• Client-facing experience required
• Excellent written and verbal communication
• Success working independently and being personally accountable for assigned client accounts
• Highly organized, able to coordinate large amounts of information across multiple projects
• Enthusiasm to help physicians and improve the US healthcare system

Compensation

The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Quarterly bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

Benefits

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)

Why You’ll Love Working Here

At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
• Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
• Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.
• Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.
• Bring your authentic self. We’re committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.

Our Hiring Process & AI Tools

Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.

Equal Employment Opportunity

Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.

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Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client’s growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Description

Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

Requirements

🎯 Key Responsibilities:

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.

• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.

• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.

• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.

• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).

• Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.

🔍 What We Are Looking For:

• Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).

• Mindset & Ownership: You don’t just ask “how”—you dig deep into “why.” Driven by high curiosity, proactivity, personal accountability, and strong time management skills.

• Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.

• Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.

• Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.

✨ Why you’ll love working at Precoro:

• Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.

• Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.

• Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.

• Flexible hours: We care about results, not how long you sit at your desk.

• 26 days off annually: 15 vacation days + 11 public holidays.

• Medical insurance: Available after six months.

• Unlimited sick leave: No medical certificate required. Your health matters most.

• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

📋 What to Expect:

1. HR Interview (45 min)

2. Practical Test Task

3. Interview with the Hiring Manager (60 min)

4. Job Offer & Welcome to the Team! 🚀

We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.