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Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As an Instructional Designer on Ro’s Care Delivery team, you will design and develop scalable learning experiences for our frontline patient care teams, including the clinical and operational teams that deliver and support care. You will partner closely with Clinical, Operations, Product, Quality & Safety, and other subject matter experts to translate complex and evolving information into clear, practical learning that equips our teams with the knowledge and skills they need to deliver high-quality care at scale.

You will support learning across the employee lifecycle, from onboarding and ongoing development to new clinical programs, product launches, updated guidelines, systems, policies, and workflows. You will determine the right learning approach for each team (both clinical and non-clinical) and deliver scalable training that emphasizes practical application, decision-making, and performance on the job.

You are an experienced instructional designer who is comfortable working with clinical and technical complexity. You identify what learners truly need to know and do and turn that information into effective, engaging learning experiences. You bring strong attention to detail, sound instructional judgment, and a hands-on, solutions-oriented approach to working in a fast-moving environment.

What you’ll do

• Design & develop learning | Own instructional design projects end-to-end, creating engaging, asynchronous-first learning.

• Build for scale | Coordinate across teams to identify shared learning needs and build modular content that can be scaled across roles and audiences, while tailoring learning where workflows, responsibilities, or clinical scope differ.

• Translate complexity | Partner with Clinical, Operations, Product, Quality & Safety, and other SMEs to turn complex and evolving information into clear, practical learning for frontline teams.

• Enable continuous learning | Create and maintain learning materials that effectively support onboarding, ongoing development, and changes to programs, products, systems, and workflows.

What you’ll bring

• 5+ years of experience in a clinical / healthcare training role.

  • Experience training in a telemedicine setting preferred

  • Clinical experience (incl. RN) preferred.

• Strong instructional design expertise, including adult learning principles, needs analysis, measurable learning objectives, application-based learning, and assessment design.

• Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences.

• Experience partnering with clinical subject matter experts and cross-functional stakeholders to develop accurate, effective learning solutions.

• Hands-on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); experience with LMS platforms and learning analytics is a plus.

• A high sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast-paced environment.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership

• Healthcare and Dependent Care FSA

• 401(k) with company match

• Flexible PTO

• Wellbeing + Learning & Growth stipends

• Paid parental leave + Fertility benefits

• Pet insurance

• Student loan refinancing

• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $101,600 - $131,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

See our California Privacy Policy here.

We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.

Harbor is looking for a full-time, temporary, Learning & Development Specialist (Go To Market) for a 5–6-month engagement.  The Learning & Development Specialist (Go To Market) is a contract role responsible for designing and developing high-quality learning solutions that build critical sales enablement capabilities across Harbor’s Client Engagement / Delivery organizations. Working closely with Delivery leaders, subject matter experts, and Learning & Development, this role will translate business priorities, capability needs, and subject matter expertise into practical, engaging, and scalable learning experiences.

This is a hands-on individual contributor role responsible for designing, developing, and implementing learning solutions in support of GTM priorities. The Specialist will independently drive assigned learning workstreams from needs assessment and design through development and implementation, working directly with business leaders and subject matter experts to understand learning gaps and translate them into effective learning solutions.

The role requires strong instructional design and content development expertise, project management capabilities, excellent communication skills, and an understanding of how professionals learn and operate within a fast-paced professional services or consulting environment. The role will work within established GTM priorities and program direction, partnering closely with Learning & Development to ensure learning solutions align with Harbor’s overall learning approach and standards, onboarding experience, brand, UGE, and broader learning ecosystem.

Key Responsibilities:

Instructional Design & Content Development:

• Partner with GTM leaders and subject matter experts to identify learning needs and translate business priorities, knowledge gaps, and complex subject matter into clear learning objectives and effective learning solutions.
• Design and develop practical, engaging learning experiences across multiple modalities, including instructor-led and virtual learning, digital learning, presentations, toolkits, job aids, practice activities, assessments, and reinforcement resources.
• Apply adult learning and instructional design principles to recommend appropriate learning approaches, modalities, sequencing, and reinforcement within established program priorities.
• Curate and adapt existing internal and external content where appropriate to accelerate development and create cohesive learning experiences.
• Develop facilitator guides, participant materials, exercises, case studies, knowledge checks, and other resources to support effective delivery and application.
• Ensure learning materials are polished, consistent, accessible, and aligned with Harbor’s learning and brand standards.

Learning Project Management:

• Independently manage assigned learning projects from initial discovery through development, launch, and evaluation.
• Develop and manage project plans, timelines, milestones, deliverables, dependencies, and stakeholder responsibilities.
• Coordinate content development and review cycles across Delivery leaders/subject matter experts, Client Engagement, L&D, and other stakeholders.
• Manage multiple concurrent learning initiatives while maintaining quality and meeting agreed-upon timelines.
• Proactively identify risks, dependencies, scope considerations, and potential barriers and recommend solutions to keep projects moving forward.
• Facilitate effective project meetings, design sessions, content reviews, and stakeholder discussions.

Stakeholder Management & Business Partnership:

• Build effective working relationships with GTM leaders, subject matter experts, Learning & Development, and cross-functional partners.
• Lead discovery conversations with stakeholders and SMEs to understand business context, target audiences, performance gaps, and learning needs.
• Apply instructional design expertise to recommend effective learning solutions within established GTM priorities and program direction.
• Synthesize stakeholder and SME input into clear learning requirements, content, and deliverables.
• Communicate effectively with stakeholders at varying levels of the organization, including senior leaders, and proactively manage feedback, decisions, and next steps.
• Demonstrate strong business acumen and an understanding of the pace, client orientation, and performance expectations of a professional services environment.
• Partner with external learning/content providers as needed, coordinating inputs, reviews, and deliverables and ensuring resulting content meets defined business and learning requirements.

Learning Technology & Implementation:

• Develop and maintain digital learning content using tools such as Articulate 360.
• Support the implementation and launch of learning experiences through Workday Learning, including course setup, testing, learner journeys, materials, and launch readiness as appropriate.
• Conduct quality assurance and testing to ensure learning content and experiences function as intended.
• Leverage learning technology and AI-enabled tools, where appropriate, to increase the efficiency and scalability of content development.

Measurement & Continuous Improvement:

• Define appropriate measures of learning effectiveness based on learning objectives and desired business outcomes.
• Develop assessments, knowledge checks, surveys, and other mechanisms to evaluate learner understanding and experience.
• Review learner feedback, stakeholder input, and available learning data to identify opportunities for improvement.
• Recommend enhancements to learning content, delivery approaches, and supporting resources based on data and feedback.
• Capture lessons learned and reusable content or approaches that can support future learning initiatives.

Qualifications:

• Bachelor’s degree or equivalent relevant experience in Learning & Development, Instructional Design, Organizational Development, or a related field.
• 7+ years of relevant experience in instructional design, learning experience design, or Learning & Development, with demonstrated experience independently owning learning deliverables and workstreams for adult learners.
• Strong knowledge of adult learning principles, instructional design methodologies, curriculum development, and blended learning approaches, with the ability to translate complex business needs into practical, engaging learning experiences.
• Strong project and stakeholder management skills, with demonstrated ability to independently manage multiple priorities, timelines, deliverables, and stakeholder relationships.
• Excellent written and verbal communication and consulting skills, including the ability to facilitate discovery, synthesize complex information, provide recommendations, and develop polished, audience-appropriate content.
• Experience working within professional services, consulting, sales enablement, or a similarly fast-paced, knowledge-based environment strongly preferred.
• Proficiency with PowerPoint and learning/content development tools such as Articulate 360; familiarity with Workday Learning or a comparable LMS preferred.
• Highly organized and detail-oriented, with the ability to work independently, exercise sound judgment, and adapt to evolving business priorities while maintaining a high-quality learner experience.

Key Capabilities:

• Instructional Design & Learning Experience Design
• Curriculum & Content Development
• Adult Learning Principles
• Project / Stakeholder Management
• Sales / Business Acumen
• Professional Services Orientation
• Workday Learning / Learning Technology
• Collaboration & Relationship Management
• Measurement & Continuous Improvement

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As an Instructional Designer on Ro’s Care Delivery team, you will design and develop scalable learning experiences for our frontline patient care teams, including the clinical and operational teams that deliver and support care. You will partner closely with Clinical, Operations, Product, Quality & Safety, and other subject matter experts to translate complex and evolving information into clear, practical learning that equips our teams with the knowledge and skills they need to deliver high-quality care at scale.

You will support learning across the employee lifecycle, from onboarding and ongoing development to new clinical programs, product launches, updated guidelines, systems, policies, and workflows. You will determine the right learning approach for each team (both clinical and non-clinical) and deliver scalable training that emphasizes practical application, decision-making, and performance on the job.

You are an experienced instructional designer who is comfortable working with clinical and technical complexity. You identify what learners truly need to know and do and turn that information into effective, engaging learning experiences. You bring strong attention to detail, sound instructional judgment, and a hands-on, solutions-oriented approach to working in a fast-moving environment.

What you’ll do

• Design & develop learning | Own instructional design projects end-to-end, creating engaging, asynchronous-first learning.

• Build for scale | Coordinate across teams to identify shared learning needs and build modular content that can be scaled across roles and audiences, while tailoring learning where workflows, responsibilities, or clinical scope differ.

• Translate complexity | Partner with Clinical, Operations, Product, Quality & Safety, and other SMEs to turn complex and evolving information into clear, practical learning for frontline teams.

• Enable continuous learning | Create and maintain learning materials that effectively support onboarding, ongoing development, and changes to programs, products, systems, and workflows.

What you’ll bring

• 5+ years of experience in a clinical / healthcare training role.

  • Experience training in a telemedicine setting preferred

  • Clinical experience (incl. RN) preferred.

• Strong instructional design expertise, including adult learning principles, needs analysis, measurable learning objectives, application-based learning, and assessment design.

• Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences.

• Experience partnering with clinical subject matter experts and cross-functional stakeholders to develop accurate, effective learning solutions.

• Hands-on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); experience with LMS platforms and learning analytics is a plus.

• A high sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast-paced environment.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership

• Healthcare and Dependent Care FSA

• 401(k) with company match

• Flexible PTO

• Wellbeing + Learning & Growth stipends

• Paid parental leave + Fertility benefits

• Pet insurance

• Student loan refinancing

• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $101,600 - $131,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

See our California Privacy Policy here.

We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.

Compensation Range:Annual Salary: $66,560. 00 - $75,066.

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity—guide how we work together, support our customers, and make a difference in the communities we serve.

Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Customer Service teams support those learners from the front lines, helping them navigate questions, solve problems, and get the most from their experience with Colibri.

Come Build What’s Next

We’re looking for a Training Specialist Customer Service to help our Customer Service Representatives build the knowledge, skills, and confidence they need to deliver exceptional customer experiences across voice, chat, and email.

This is an individual contributor role responsible for new hire onboarding, continuous learning, e-learning development, and performance enablement within a fast-moving Customer Service environment. You’ll build and facilitate learning experiences, identify opportunities for improvement through performance and Quality Assurance insights, and help teams successfully adopt new tools, processes, and ways of working.

We’re looking for someone who can do more than simply deliver training. You should be equally comfortable building an e-learning course from the ground up, facilitating an engaging live session, analyzing where employees need additional support, and consulting with stakeholders to recommend the right learning solution.

What You’ll Do

• Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs that improve and maintain Customer Service Representative performance

• Facilitate engaging live virtual and instructor-led training across new hire onboarding, upskilling, process changes, technical topics, and ongoing professional development

• Partner consultatively with Customer Service leaders, Quality Assurance, and other stakeholders to identify performance gaps and recommend learning solutions, not simply take training requests at face value

• Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness and identify opportunities for targeted reinforcement or improvement

• Maintain training programs and operations, including LMS content, course materials, scheduling, completion tracking, readiness documentation, and updates required as tools, technology, products, and processes evolve

What You’ll Bring

• 3+ years of experience in training, Learning & Development, Customer Service, contact center operations, or a related environment

• Hands-on experiencedeveloping e-learning and training content, along with demonstrated experience facilitating live virtual and/or instructor-led learning

• A strong understanding of adult learning principles and the ability to translate complex processes, tools, or information into clear and engaging learning experiences

• A consultative approach to stakeholder partnership, with the confidence to assess needs, ask thoughtful questions, and recommend solutions based on performance needs

• Strong communication, presentation, organization, and execution skills, with the ability to manage multiple priorities and adapt quickly in a collaborative, evolving environment

A bachelor’s degree in Education, Business, Organizational Development, or a related field is helpful, but equivalent professional experience is equally valued.

Tools, Platforms, and Methodologies You May Use

Experience with every tool or platform below is not required. We are most interested in your ability to build effective learning experiences, learn new technology quickly, and use data to continuously improve training.

• Learning Management Systems (LMS)

• E-learning and digital content development tools

• Virtual training and collaboration platforms

• Microsoft Office and productivity tools

• Quality Assurance, performance reporting, and learner feedback data

Why You’ll Love Working Here

• Own meaningful training programs that directly influence how prepared and confident our Customer Service Representatives are in supporting customers

• Build both live and digital learning experiences rather than being limited to facilitating preexisting content

• Work closely with Customer Service, Quality Assurance, and cross-functional stakeholders to solve real performance challenges

• Help shape learning programs as Colibri introduces new tools, technologies, processes, and customer service models

• Join a collaborative, supportive team where your creativity, judgment, and ideas are encouraged and your work will have a visible impact

We Encourage You to Apply

You may not check every preferred box, and that is okay! Strong candidates may come from contact center training, Customer Service enablement, corporate Learning & Development, instructional design, technical training, or other high-volume employee learning environments.

However, this role does require hands-on experience developing training or e-learning content and confidently facilitating live learning experiences. If your recent experience has primarily involved coordinating training or delivering materials created entirely by others, this may not provide the depth needed for this particular opportunity.

If you enjoy creating learning experiences, working closely with stakeholders, helping employees grow, and seeing a direct connection between your training and improved performance, we would love to hear from you.

What You Can Expect From Our Hiring Process

We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you’re looking for next.

We do not use AI to review applications. Your application is reviewed by a human on our Talent Acquisition team!! Application deadline: 9/25/26

While the exact process may vary slightly by role, you can generally expect:

1. Recruiter Conversation

An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.

2. Hiring Manager Conversation

A deeper discussion with the hiring manager focused on your training and e-learning experience, facilitation approach, stakeholder partnership, and how you approach identifying and solving performance needs.

3. Team and/or Cross-Functional Interviews

Depending on the role, you may meet with future teammates, partners, or leaders you would work closely with. These conversations are designed to explore the experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.

4. Final Conversation and Decision

For some roles, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.

Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process—we’re evaluating the opportunity together.

Our Commitment to Inclusion

Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Team

Transaction Risk Enablement is the shared services function supporting Mercury’s Fraud, Disputes, and Risk UX programs. We build the knowledge base articles, SOPs, and eLearning that frontline teams rely on to do their jobs accurately and consistently — and that hold up to regulatory scrutiny in a financial services environment. This is a small, high-output team doing work that directly shapes how well-documented and audit-ready Mercury’s risk operations are.

Role Summary

We’re looking for a L&D Specialist to join a growing team supporting Fraud, Disputes, and Risk UX. You’ll write and maintain formal SOPs, Guru knowledge base articles, and Articulate-built eLearning — translating operational processes and regulatory requirements into content that’s clear, accurate, and usable by the teams who rely on it every day. You’ll work primarily within one or two of these domains, going deep on the processes and regulatory context that matter most there, while collaborating with Specialists and SMEs across the broader team.

This is an experienced-contributor role: you’ll own content projects from scoping through publication with minimal oversight, exercise sound judgment in ambiguous or incomplete-information situations, and be looked to as a source of regulatory and process knowledge others build on. You’re not just executing a content backlog — you’re expected to spot where standards or resources need to improve and drive those improvements yourself.

This is a strong fit for someone who enjoys both the craft of instructional design and the discipline of regulatory-grade technical writing — and who wants ownership over content that has real operational weight, not just training that gets built once and forgotten.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You’ll Do

• Own SOP, knowledge base, and eLearning projects end to end — from initial scoping and SME discovery through drafting, review, sign-off, and publishing — with minimal day-to-day direction
• Author and maintain formal SOPs following Mercury’s standard template — version control, regulatory citations, sign-off workflow, and publishing to PDF
• Write and update Guru knowledge base articles as operational job aids for frontline teams
• Design and build eLearning modules in Articulate 360 (Rise) that train analysts on new and updated procedures
• Partner directly with process owners, ops managers, and subject matter experts to extract and structure knowledge that often exists only informally — in SME notes, verbal walkthroughs, or partially maintained knowledge base articles
• Translate relevant regulatory source material (e.g., OCC guidance, Reg E, Reg Z) into procedures that are clear to frontline staff and defensible under review
• Keep existing content current as processes, tools, and regulatory requirements evolve, and proactively flag where team standards or templates need to improve
• Manage your own authoring pipeline, prioritizing based on business risk and team dependencies, and navigate ambiguity when priorities or source material are incomplete
• Participate in and often lead review and sign-off cycles, incorporating SME and compliance feedback into clean, versioned final documents
• Contribute to shared team resources and standards — templates, style guides, review processes — and mentor other Specialists on regulatory writing and instructional design practices

What You’ll Bring

• 1–3 years writing SOPs and eLearning in a regulated financial services environment — banking*, fintech, payments, or compliance preferred
• Hands-on proficiency with Articulate 360 (Rise) or an equivalent eLearning authoring tool; familiarity with Guru, or other knowledge base system.
• Strong technical writing skills — you can take a complex, multi-step operational process and turn it into a procedure that’s clear, unambiguous, and audit-ready
• Comfort working from regulatory source material (e.g., OCC handbooks, Reg E, Reg Z)
• Ability to work from incomplete or informal inputs — SME notes, existing knowledge base content, verbal walkthroughs — rather than requiring fully structured source material
• Experience in one or more of the following disciplines: fraud operations (account or card), disputes/chargeback processing, or risk review
• Self-directed working style; you can manage a high-volume authoring workload and navigate ambiguous or incomplete direction with minimal oversight
• Track record of owning a project or workstream start to finish, including making judgment calls when priorities or information are unclear

Nice-to-Haves

• Direct experience in fraud investigation, disputes/chargeback handling, or risk review at a bank, fintech, or payments company
• Familiarity with Reg E and Reg Z compliance requirements
• Experience authoring in Google Docs at scale with formal version control conventions
• Background supporting a regulatory exam, audit, or compliance readiness effort

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AR1

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$106,200—$132,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$95,600—$119,500 USD

Canadian employees (any location):

$100,400—$125,500 CAD

How You’ll Make An Impact

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility–Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits– Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support– Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave– Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth– Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here.

What You’ll Do

• Build trusted working relationships with network practice coders, coding leaders, providers, regional clinical leaders, and operational partners to understand workflows, identify needs, and provide practical support.
• Conduct targeted prospective and retrospective medical record reviews across applicable risk adjustment and documentation workflows to evaluate coding accuracy, completeness, specificity, clinical support, annual reassessment.
• Deliver individual and group education sessions, primarily through virtual platforms, for providers, coding teams, and leadership on risk adjustment, HCC documentation, ICD-10-CM guidelines, clinical documentation requirements, compliant query practices, CMS expectations, and value-based care initiatives.
• Analyze coding performance indicators, error trends, documentation gaps, and coding patterns to identify high-risk clinical areas, provider opportunities, and targeted educational needs.
• Translate coding and documentation findings into prioritized coaching, remediation strategies, and scalable education programs.
• Support onboarding, office hours, case reviews, peer learning sessions, and individualized follow-up education as needed.
• Develop and maintain training materials, presentations, job aids, feedback tools, frequently asked questions, and educational resources. Support education and governance for point-of-care coding and documentation tools, reinforcing clinical validation, supporting documentation, and compliant use of prompts and suggestions.
• Partner with Network Engagement and Risk Adjustment leadership to scale consistent education across affiliated practices. Provide insights that inform peer-to-peer coaching for regional medical directors and other clinical leaders.
• Collaborate with Compliance, Legal, Coding Operations, Analytics, Informatics, and Product teams to ensure guidance and education are accurate, practical, consistent, and aligned with approved program scope.
• Ensure compliance with all regulatory standards for risk adjustment, including CMS guidelines, ICD-10-CM coding conventions, documentation integrity requirements, and applicable federal and state regulations.
• Travel periodically to meet network partners, support onsite education, and facilitate business priorities as needed.

Minimum Qualifications

• Active Certified Risk Adjustment Coder (CRC) certification required.
• 6+ years combined related education, experience, or certification, including
• experience in risk adjustment coding, clinical documentation improvement, provider education, medical record review, coding compliance, or related healthcare discipline.
• Demonstrated experience translating coding and documentation findings into targeted education, coaching, and remediation plans.
• Extensive knowledge of coding and documentation standards established by the Centers for Medicare & Medicaid Services (CMS) and the American Medical Association (AMA), as well as Medicare Advantage risk adjustment, CKCC, HCC models, ICD-10-CM coding guidelines, and clinical documentation requirements.
• Strong analytical skills with the ability to identify trends, evaluate root causes, and communicate findings effectively to diverse audiences.
• Exceptional presentation, facilitation, written, and verbal communication skills.
• Ability to develop strong relationships with providers, coding teams, operational leaders, and external partners.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, matrixed environment.
• Ability to travel and be onsite to meet business needs, with reliable transportation and an active driver’s license as applicable.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), or another relevant AHIMA or AAPC credential.
• Experience supporting affiliated practices, delegated provider groups, accountable care organizations, managed care, population health, or other value-based care programs.
• Experience with CKCC, P4P, Medicare Advantage, ESRD, ACA, or other risk-adjusted programs.
• Experience with documentation integrity programs, prospective or retrospective chart review, or remediation standards.
• Experience supporting coding and documentation tools, EHR workflows, or point-of-care technologies.
• Associate or bachelor’s degree in health information management, healthcare administration, nursing, public health, or related field.
• Experience educating or coaching network practice coders, coding teams, providers, or other clinical and operational stakeholders.

About You

• You are an experienced risk adjustment and coding professional who can effectively balance detailed chart review, clinical documentation improvement, and provider education.
• You make complex coding and documentation concepts understandable and actionable for busy providers and coding teams.
• You combine strong technical expertise with relationship-building skills and a collaborative approach.
• You are comfortable providing direct, constructive feedback while maintaining trust and a compliance-focused mindset.
• You are highly organized, detail-oriented, and skilled at identifying patterns across providers, practices, coding teams, and markets.
• You are motivated by improving documentation integrity, coding accuracy, provider engagement, and value-based care outcomes through scalable education and coaching programs.

Expected Impact

• Improved coding accuracy and documentation integrity across network practices.
• Stronger provider and operational leadership understanding of risk adjustment requirements and chart review expectations.
• More consistent, compliant use of documentation and coding workflows.
• Earlier identification of unsupported, inconsistent, or incomplete coding patterns.
• Actionable feedback loops that use audit findings to drive targeted education for coders, coding leaders, providers, network teams, and clinical leadership.
• Improved network audit readiness and reduced documentation-related compliance risk.
• Scalable education and audit support for Strive’s network, CKCC, P4P, and broader value-based care programs.

Annual Salary Range: $74,000 - $90,000

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

How You’ll Make An Impact

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility–Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits– Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support– Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave– Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth– Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here.

What You’ll Do

• Build trusted working relationships with network practice coders, coding leaders, providers, regional clinical leaders, and operational partners to understand workflows, identify needs, and provide practical support.
• Conduct targeted prospective and retrospective medical record reviews across applicable risk adjustment and documentation workflows to evaluate coding accuracy, completeness, specificity, clinical support, annual reassessment.
• Deliver individual and group education sessions, primarily through virtual platforms, for providers, coding teams, and leadership on risk adjustment, HCC documentation, ICD-10-CM guidelines, clinical documentation requirements, compliant query practices, CMS expectations, and value-based care initiatives.
• Analyze coding performance indicators, error trends, documentation gaps, and coding patterns to identify high-risk clinical areas, provider opportunities, and targeted educational needs.
• Translate coding and documentation findings into prioritized coaching, remediation strategies, and scalable education programs.
• Support onboarding, office hours, case reviews, peer learning sessions, and individualized follow-up education as needed.
• Develop and maintain training materials, presentations, job aids, feedback tools, frequently asked questions, and educational resources. Support education and governance for point-of-care coding and documentation tools, reinforcing clinical validation, supporting documentation, and compliant use of prompts and suggestions.
• Partner with Network Engagement and Risk Adjustment leadership to scale consistent education across affiliated practices. Provide insights that inform peer-to-peer coaching for regional medical directors and other clinical leaders.
• Collaborate with Compliance, Legal, Coding Operations, Analytics, Informatics, and Product teams to ensure guidance and education are accurate, practical, consistent, and aligned with approved program scope.
• Ensure compliance with all regulatory standards for risk adjustment, including CMS guidelines, ICD-10-CM coding conventions, documentation integrity requirements, and applicable federal and state regulations.
• Travel periodically to meet network partners, support onsite education, and facilitate business priorities as needed.

Minimum Qualifications

• Active Certified Risk Adjustment Coder (CRC) certification required.
• 6+ years combined related education, experience, or certification, including
• experience in risk adjustment coding, clinical documentation improvement, provider education, medical record review, coding compliance, or related healthcare discipline.
• Demonstrated experience translating coding and documentation findings into targeted education, coaching, and remediation plans.
• Extensive knowledge of coding and documentation standards established by the Centers for Medicare & Medicaid Services (CMS) and the American Medical Association (AMA), as well as Medicare Advantage risk adjustment, CKCC, HCC models, ICD-10-CM coding guidelines, and clinical documentation requirements.
• Strong analytical skills with the ability to identify trends, evaluate root causes, and communicate findings effectively to diverse audiences.
• Exceptional presentation, facilitation, written, and verbal communication skills.
• Ability to develop strong relationships with providers, coding teams, operational leaders, and external partners.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, matrixed environment.
• Ability to travel and be onsite to meet business needs, with reliable transportation and an active driver’s license as applicable.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), or another relevant AHIMA or AAPC credential.
• Experience supporting affiliated practices, delegated provider groups, accountable care organizations, managed care, population health, or other value-based care programs.
• Experience with CKCC, P4P, Medicare Advantage, ESRD, ACA, or other risk-adjusted programs.
• Experience with documentation integrity programs, prospective or retrospective chart review, or remediation standards.
• Experience supporting coding and documentation tools, EHR workflows, or point-of-care technologies.
• Associate or bachelor’s degree in health information management, healthcare administration, nursing, public health, or related field.
• Experience educating or coaching network practice coders, coding teams, providers, or other clinical and operational stakeholders.

About You

• You are an experienced risk adjustment and coding professional who can effectively balance detailed chart review, clinical documentation improvement, and provider education.
• You make complex coding and documentation concepts understandable and actionable for busy providers and coding teams.
• You combine strong technical expertise with relationship-building skills and a collaborative approach.
• You are comfortable providing direct, constructive feedback while maintaining trust and a compliance-focused mindset.
• You are highly organized, detail-oriented, and skilled at identifying patterns across providers, practices, coding teams, and markets.
• You are motivated by improving documentation integrity, coding accuracy, provider engagement, and value-based care outcomes through scalable education and coaching programs.

Expected Impact

• Improved coding accuracy and documentation integrity across network practices.
• Stronger provider and operational leadership understanding of risk adjustment requirements and chart review expectations.
• More consistent, compliant use of documentation and coding workflows.
• Earlier identification of unsupported, inconsistent, or incomplete coding patterns.
• Actionable feedback loops that use audit findings to drive targeted education for coders, coding leaders, providers, network teams, and clinical leadership.
• Improved network audit readiness and reduced documentation-related compliance risk.
• Scalable education and audit support for Strive’s network, CKCC, P4P, and broader value-based care programs.

Annual Salary Range: $74,000 - $90,000

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

Position Summary:The Assistant Professor, Didactic facilitates distance education instruction by incorporating innovative teaching methodologies, cutting-edge technologies, and other industry trends reflecting advancements in the discipline by promoting an interdisciplinary approach to advanced practice nursing education and healthcare delivery within and outside the College.

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren’t a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just “use” the software, but master it to drive long-term engagement.

By owning our “One-to-Many” offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don’t just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 month, you will:

• Master our Platform’s core user experience and the Collaborative Learning methodology

• Become a platform expert (from a user & admin perspective) and get certified on our methodology.

• Shadow existing Stadium webinars and Academy workflows to understand the current “One-to-Many” engine.

• Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 months, you will:

• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.

• Identify and execute your updates on the Engagement Academy to align with the latest product releases.

• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.

• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 months, you will:

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).

• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.

• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.

• Build new processes and update Confluence with the information needed for the team’s daily work.

Within 12 months, you will:

• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.

• Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).

• Develop advanced toolkits and training paths based on the most successful client use cases.

The Skills Set:

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.

• You are recognized for your listening and teaching skills

• You express your ideas in a clear and concise manner, both in writing and orally

• You are proactive and prefer working in a strong results-oriented culture

• A past experience in the learning industry is a plus

• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.

• Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

• Compensation: Package includes base salary, a variable component and equity 📈

• Benefits: Work From Home perks, 1 month parental leave for the second parent.

• Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠

• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process:

• Phone Screen with our Talent Acquisition Manager

• Discovery Meeting with our LEC Coach

• Case Study Meeting with our LEC Coach and a member of the team

• Clarification Meeting with our Head of professional Services EMEA

• Culture Fit Meeting with our VP Global Professional Services

• Offer !

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren’t a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just “use” the software, but master it to drive long-term engagement.

By owning our “One-to-Many” offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don’t just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 month, you will:

• Master our Platform’s core user experience and the Collaborative Learning methodology

• Become a platform expert (from a user & admin perspective) and get certified on our methodology.

• Shadow existing Stadium webinars and Academy workflows to understand the current “One-to-Many” engine.

• Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 months, you will:

• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.

• Identify and execute your updates on the Engagement Academy to align with the latest product releases.

• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.

• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 months, you will:

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).

• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.

• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.

• Build new processes and update Confluence with the information needed for the team’s daily work.

Within 12 months, you will:

• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.

• Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).

• Develop advanced toolkits and training paths based on the most successful client use cases.

The Skills Set:

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.

• You are recognized for your listening and teaching skills

• You express your ideas in a clear and concise manner, both in writing and orally

• You are proactive and prefer working in a strong results-oriented culture

• A past experience in the learning industry is a plus

• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.

• Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

• Compensation: Package includes base salary and a variable component 📈

• Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund, lunch vouchers. Leave requests are subject to local policies.

• Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠

• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process:

• Phone Screen with our Talent Acquisition Manager

• Discovery Meeting with our LEC Coach

• Case Study Meeting with our LEC Coach and a member of the team

• Clarification Meeting with our Head of professional Services EMEA

• Culture Fit Meeting with our VP Global Professional Services

• Offer !

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Abilene Christian University is affiliated with the fellowship of the Church of Christ.

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List.

Karbon Academy is how we teach accounting firms around the world to get real value from Karbon, at a scale no team of humans could reach one customer at a time. It is our most important lever for customer onboarding, product adoption and long-term success, and we are rebuilding it around role-based learning paths designed for the people inside a firm: owners, operations leaders, accountants, bookkeepers and tax professionals.

As an Educational Content Developer, you will design and develop the self-paced learning experiences that make up those paths, owning courses end to end — from learning needs and scenario design through storyboarding, build, quality review and publish.

The scope goes beyond structured courses. You will also create time-of-need content that meets customers in the moment they are stuck — job aids, quick reference guides and in-product guidance — as well as go-to-market education that lands new features, supports release communications and drives adoption campaigns alongside our Product, Marketing and Customer Success teams. Some of what you build will be a six-module learning path; some of it will be a two-minute video shipped in a week.

AI is genuinely embedded in how we work. Our production workflow runs on AI-assisted storyboarding and research, which means your time goes to the parts that need human judgement: understanding what a bookkeeper actually needs on a deadline day, designing a scenario that feels real, and knowing when a draft is wrong even when it reads well. You will also see the data on what you build — completion, feedback and product usage — and help decide what to change next.

About the Role

Learning experience design and development

• Analyze learning needs alongside the Education & Enablement Manager and subject matter experts to define objectives and scope before development begins.
• Design and develop engaging, self-paced learning experiences across formats — e-learning courseware, video tutorials, interactive modules, microlearning, guided walkthroughs and job aids.
• Build scenario-based content around our customer personas and fictional firm universe, so learners practise on situations that mirror their real week rather than abstract feature tours.
• Create time-of-need performance support and go-to-market education — job aids, quick reference guides, in-product guidance, release and feature launch content — often on short timelines and in partnership with Product, Marketing and Customer Success.
• Develop assessments and knowledge checks that meaningfully measure comprehension and capability, not just completion.
• Apply adult learning principles, our learning objective matrix, the Karbon design map and Karbon brand guidelines to everything you produce, with accessibility considered throughout.
• Own the quality review of your own work, and take content from first draft to review-ready in one to two rounds.

AI-assisted content production

• Use AI tools to accelerate storyboarding, scripting, research and asset creation, and critically review AI output for accuracy, tone and instructional soundness before it ships.
• Contribute to how our team uses AI — testing new tools and approaches, and documenting what works so the whole team gets faster.

Product and industry fluency

• Build and maintain deep working knowledge of Karbon by using the product, our Help Centre and our internal knowledge base as primary research sources.
• Partner with subject matter experts across Customer Success, Support and Product to validate accuracy, and stay close to the release cycle so content is updated, rebuilt or retired as Karbon evolves.

Measurement and continuous improvement

• Analyze learner data, customer feedback and product usage to measure the effectiveness of the content you build, and use those insights to recommend and implement improvements.
• Report clearly on the performance of your work and contribute to how we demonstrate the impact of Karbon Academy.

Karbon Academy operations

• Support learner and customer education enquiries, LMS administration, consumption reporting and certification badging.

In your first 90 days, you will:

• Complete Karbon Academy as a learner and share a specific, honest critique of the experience.
• Publish your first course module within a role-based learning path.
• Run a course independently through our AI-assisted storyboard workflow, end to end.
• Present performance data on something you built, along with your recommendation for what to do next.

About You!

• You have 2+ years of experience in instructional design, learning experience design or educational content development, ideally in a SaaS or technology environment, and you have a portfolio you are happy to walk us through.
• You already use AI as part of a real production workflow — not experimentally — and you have a clear point of view on where it accelerates the work and where it needs a firm human edit.
• You work quickly and iteratively. You would rather publish a strong first version and improve it than hold a project open for perfection.
• You write exceptionally clearly in English, and can turn complex, technical subject matter into something plain, practical and genuinely useful for busy professionals.
• You are comfortable becoming fluent in a domain that is new to you. Accounting, bookkeeping and tax workflows will be unfamiliar at first, and you will need to be curious, ask sharp questions and get to competent quickly.
• You are a confident asynchronous communicator across time zones — you share progress proactively, flag risks and blockers early, and are clear about what you need from others.
• You have a strong visual eye and can produce clean, on-brand work independently.
• You are comfortable working with data, and treat completion rates, feedback scores and usage metrics as part of your job rather than someone else’s.
• You give and receive direct feedback well. We critique the work openly and look after the people doing it.

Bonus points for

• Experience in accounting, bookkeeping, tax or financial services — or building for professionals in those fields.
• Hands-on Karbon experience.
• Proficiency in e-learning authoring tools such as Articulate Storyline 360 or Rise, Adobe Captivate, or similar.
• Video production and editing, motion graphics or voiceover skills.
• Familiarity with accessibility standards (WCAG 2.1 / Section 508).
• Light HTML and CSS.
• Experience designing for a global audience across multiple regions and regulatory contexts.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:

  • Work-from-home allowance
  • Rice subsidy
  • Meal allowance per working day
  • Laundry allowance

• 15 paid time off days per year (which includes 5 Karbon Days per year)

• 7 Sick leave days per year

• Internet and work-from-home subsidy

• Discretionary bonus program

• Work with (and learn from) a very experienced team

• Be part of a startup team that will continue to grow around you

• Flexible approach to work environment (we believe in trust and autonomy)

• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Vous aurez pour missions d’animer des groupes de formation petite enfance en visio pour nos baby-sitters qui gardent des enfants de moins de 3 ans en sortie de crèche.

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets. We enhance trust by augmenting the work of assurance and audit practitioners with AI agents. Put simply, we build software for the people who enable trust between businesses.

We are based in San Francisco and built as a remote-first company. We have raised over $125M in venture funding from top investors including Goldman Sachs, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, Justin Kan, and Elad Gil. More than 50% of the top-100 CPA firms are customers, including several Big 4 firms, with an industry-leading NPS to match.

We value diversity, both in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive.

About the Role

Fieldguide University is our customer-facing learning platform. It is a product-adjacent learning system that reduces time to value, drives feature adoption, and removes preventable friction from the customer lifecycle. Courses are persona-driven, so an admin configuring frameworks and a first-year associate testing controls get different learning experiences, not the same product tour.

We are looking for an eLearning Designer, who owns the production-heavy parts of course building including visual design, interactive elements, and multimedia. The remaining customer education team will continue to own product knowledge, learner personas, and course goals. It is a collaboration between domain experts and a learning production specialist.

What You’ll Do:

• Own course production end to end. Take product documentation and subject matter expert input, and turn it into a visually polished, interactive, pedagogically sound course. You write the learning script, storyboard the screens, design the visuals, build the interactions, and publish in WorkRamp.

• Write for learners, not readers. Shape technical documentation into on-screen copy with the right length, tone, and chunking. Define measurable learning objectives for each module alongside the subject matter expert.

• Build the interactive layer. Knowledge checks, scenario-based activities, and exercises that give each course a real balance of reading and doing. Make sure every interaction serves the learning goal and works across delivery contexts.

• Establish a visual design language for Fieldguide University. There is no design system for course content yet. Creating a reusable one is an explicit deliverable of the first engagement, not a nice-to-have.

• Build and QA in the LMS. Structure course hierarchy, configure settings, produce landing pages and banners, and QA formatting, links, and presentation before publication.

• Write assessments. Multiple-choice and other question types aligned to learning objectives, configured in WorkRamp with scoring and certification logic.

• Push back. If a module is too long, a concept is unclear, or a proposed interaction does not serve the learner, say so. We want a peer collaborator, not an order-taker.

What You Are:

• 3+ years designing and developing eLearning courses, with a portfolio that shows production quality and visual design capability.

• Strongly preferred: hands-on experience in audit, advisory, or accounting, whether as a practitioner, a trainer or L&D specialist inside a firm.

• Familiarity with CPE requirements is a strong plus.

• Nice to have – B2B SaaS or technical product context, experience building learning content for an AI-native product, and comfort producing screen recordings and product screenshots from a live application.

• Proficient in a major authoring tool. Articulate Storyline, Articulate Rise, Adobe Captivate, or similar. WorkRamp familiarity is a plus but learnable. General LMS experience is what matters.

• Strong visual design skills applied to learning. You understand how to design for on-screen reading, interaction, and learner attention.

• You work well with subject matter experts. You can run an SME interview, synthesize documentation, and come back with a structure that holds up.

• Enough instructional design background to write learning objectives, build storyboards, and flag problems with content architecture.

• Deep ID methodology is not the main requirement. We handle learning strategy and needs analysis internally. We need someone who can make things, and make them well.

Working at Cedarville University is more than a job, it's a calling.

What does world-class career coaching look like? If you’re a career development professional with a clear eye for what quality career coaching means and are interested in being part of a high-growth AI nonprofit, we’re looking for you! CareerVillage.org, an award-winning global tech nonprofit, is defining what high-quality AI career coaching looks like for ourselves and the field.  We’re seeking a mission-driven, full-time Career & Curriculum Associate with deep expertise in career development to support this work. If you have a background as a career coach, advisor, or instructional designer, and are excited to translate your knowledge into AI-driven tech, we’d love to hear from you!

About CareerVillage.org

CareerVillage.org is dedicated to democratizing access to career information and advice for underrepresented people. As our Career & Curriculum Associate, you’ll be a leader in taking the content and effectiveness of our AI Career Coach, Coach, to the next level.

What you’ll do

This is an individual contributor role that reports directly to our Coaching & Learning Expert.

Please note: This role sits at the intersection of two ever-evolving fields: career development and AI. The responsibilities of this role will change as CareerVillage adapts to field learnings. Candidates who are adaptable, comfortable with ambiguity, and embrace a growth-mindset for learning new technology will be a great fit.

• Create and improve content: Lead the creation of new career development content and continuously update 50+ existing career topics to keep pace with learner needs, partner requests, and organizational strategy. This involves developing and maintaining prompts grounded in instructional design principles, that tell Coach how to interact with users step by step (no technical expertise required, you will learn on the job, though comfort with new tools is a must!)
• Manage the content feedback loop: Collect, prioritize, and incorporate feedback from various stakeholders, and handle ad-hoc content requests from across teams as they arise.
• Translate coaching best practices into quality control systems: Support the development of evaluative criteria that measures whether Coach is delivering high quality, personalized coaching. Contribute to benchmark creation: Support our field-building efforts to identify and prove what quality career coaching looks like in an AI context.
• Collaborate across teams: Partner with Product, Engineering, Partner Success, and other teams to bring content to life, ensuring they align with the platform’s mission and goals.
• Champion career development excellence: Bring expert knowledge of career advising to guide content strategy, ensuring that all activities are transformative and accessible for learners from diverse backgrounds.

What you bring

• 3+ years experience as a career advisor, coach, or in a related field coaching people through career exploration, career planning, and job searching, ideally with a diverse group of beneficiaries.
• Instructional designer experience or Career Coaching Certification (i.e., CPCC, BCC, GCDF, NCDA certifications, etc.)
• Experience translating coaching or advising expertise into written, structured learning content with defined objectives and success criteria.
• Experience working in a very high-growth, fast-paced, rapidly-changing work environment (i.e., a company or nonprofit that doubled its size multiple years in a row, and you loved it)
• Familiarity with established career development theories, pedagogical frameworks (i.e. Bloom’s Taxonomy), skills assessment, and competency-building techniques.
• Ability to articulate curriculum concepts clearly and collaborate effectively across teams.
• Ability to manage and refine multiple curriculum projects simultaneously, with a focus on quality and learner outcomes.
• Preferred requirements:
  • Experience helping job seekers finding employment outside the United States
  • And/or experience helping job seekers find employment in trade industries.

About you

We know that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role. The ideal candidate will have many of the following:

• You are comfortable transitioning to a role where you are no longer coaching humans (you’ll be coaching AI, which involves lots of time independently evaluating or updating prompts).
• You are comfortable operating within an established framework. CareerVillage has already defined core frameworks and design principles for Coach - you’ll bring deep career-coaching expertise to execute, stress-test, and extend that vision (not build it from scratch).
• Confidence and interest in diving into new technology and a willingness to learn.
• You are mission-driven and committed to developing transformational social impact technology.
• Experience working with learners from underserved communities or interest in education and social impact.
• Ability to manage a collaborative peer review process with internal and external stakeholders, ensuring content meets the highest standards.
• A flexible, iterative approach to developing curriculum. This means comfort working with the constraints of existing strategy and the patience to test and refine content based on feedback.
• Comfort working across teams and bringing structure and clarity to complex content projects.

What we offer

• An opportunity to improve real lives, solve hard problems, and make an impact on the world
• A chance to see the impact of your work on millions of people
• A chance to work with like-minded people who are working together on something ambitious and purposeful
• A fantastic and supportive organizational culture
• Starting salary of $85,000-$100,000
• 401K matching
• $1,500 Professional Development budget
• Very generous vacation policy

Location

We are a remote-first organization and can hire for this role within the United States. Candidates must be physically located in the U.S. and eligible to work here. We expect employees to work within normal business hours in the Pacific, Mountain, Central, or Eastern time zones. Hybrid work is optional in NYC. CareerVillage.org has team members worldwide, with our HQ in Palo Alto, CA.

Hiring process

Please expect a minimum of 3 rounds in the interview process (initial phone screening, possible skills assessment, and typically two interview rounds).

CareerVillage is an equal opportunity organization that celebrates diversity (for more information about our approach, check out our Diversity, Equity, and Inclusion Guidelines). Diversity includes race, gender identity, age, national origin, disability status, size, religion, sexual orientation, parental status, socioeconomic background, and many other parts of an individual’s identity. We are a fair choice employer: qualified applicants with a history of arrest or conviction are welcome to apply and will be considered for this role. Each team member’s perspective is integral to our success, and fostering an inclusive environment is everyone’s responsibility. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.

Job DescriptionThe Adaptive Physical Education (APE) Teacher – CONTRACTOR is responsible for providing virtual adaptive physical education services to eligible special education students enrolled in virtual public schools within the STAGES/Stride network.

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